Working with People

Please note

This document only provides information for the academic year selected and does not form part of the student contract

School:

School of Human and Health Sciences

Credit Rating:

Level (including FHEQ):

P (FHEQ Level 3)

Graded or Non Graded:

Graded

Version Valid From:

2024-09-01

Module Leader:

Laura Hawley

Version Number

2024.02

Learning Methods

Guided Independent Study

Seminar

Tutorial and Project Supervision

Lecture

Synopsis

This module will explore the importance of effective communication in public services, along with providing insights into the differing individual preferences and needs of patients, clients, service-users and carers. You'll also have the opportunity to develop the basic knowledge, understanding, values and skills to support communication and personalisation when working … For more content click the Read More button below.

Learning Strategy

Key lectures will introduce you to the communication approaches and humanistic concepts that underpin best practice in service provision. You will meet real patients, clients, service-users and carers who will share their experiences and preferences with you. During these seminars, you will have several opportunities to practise interacting with people … For more content click the Read More button below. For the first assessment in this module, you will complete a case-based written assignment through which you will demonstrate your personal grasp of communication and humanistic concepts such as personalisation, person-centred care, and social inclusion. For the second assessment, you will complete a short practical skills test through which you will demonstrate your developing communication skills for working with people. You will have had a prior opportunity to practise and receive formative feedback in preparation for the task.

Key lectures will introduce you to the communication approaches and humanistic concepts that underpin best practice in service provision.

You will meet real patients, clients, service-users and carers who will share their experiences and preferences with you. During these seminars, you will have several opportunities to practise interacting with people and asking any questions you have about their lives and viewpoints. You will engage in several groupwork activities focused on developing your understanding of humanistic concepts and effective communication, which will help guide you in applying your understanding to some simple practice situations.

For the first assessment in this module, you will complete a case-based written assignment through which you will demonstrate your personal grasp of communication and humanistic concepts such as personalisation, person-centred care, and social inclusion.

For the second assessment, you will complete a short practical skills test through which you will demonstrate your developing communication skills for working with people. You will have had a prior opportunity to practise and receive formative feedback in preparation for the task.

Outline Syllabus

Working with people within public services.The importance of effective communication for patients, clients, service-users, carers, and colleagues.Developing effective personal communication skills.Communicating well using various means of communication.Diversity, social inclusion and belonging in public services.Why personalised care and dignity matter.Reflecting on communication and person-centred practice.Advocating for and empowering people to support … For more content click the Read More button below.

Working with people within public services.
The importance of effective communication for patients, clients, service-users, carers, and colleagues.
Developing effective personal communication skills.
Communicating well using various means of communication.
Diversity, social inclusion and belonging in public services.
Why personalised care and dignity matter.
Reflecting on communication and person-centred practice.
Advocating for and empowering people to support their own needs.
Self-care and caring for others.
Confidentiality, safeguarding and maintaining appropriate boundaries.

Learning Outcomes

On successful completion of this module students will

Explain key concepts related to communication within the context of public services.

Examine key concepts related to personalisation within the context of public services.

Communicate effectively and compassionately in sharing and eliciting information.

Reflect on how key concepts in personalisation impact on public service delivery.

Formative Assessment

Assessment 1: Written plan

Assessment 2: Practical skills assessment

Summative Assessment

Assessment 1: Written Assignment

Description:For the first part of your summative assessment, you will produce a written assignment that reflects on relevant topics and themes. You will be presented with a case study and discussion statements to inform your reflection. Your assignment should be written in the first person, must discuss your learning during the module, and be supported with academic sources. This part of your assessment will be marked anonymously, and you will be graded for the whole assignment.

Assessment Weight:50

Assessment Length:1500 Words (Word Count)

Module Learning Outcomes:MLO1, MLO4, MLO2

Individual or Group:Individual

Final Assessment Component:No

Marked Anonymously:Yes

Eligible for Tutor Reassessment:Yes

Assessment 2: Practical Skills Assessment

Description:For the second part of your summative assessment, you will undertake an individual practical skills exercise in which you will interact with a real person. They will contribute to your assessment grade, so this part of your assessment will not be marked anonymously.

Assessment Weight:50

Assessment Length:15 Mins (Duration)

Module Learning Outcomes:MLO3

Individual or Group:Individual

Final Assessment Component:Yes

Marked Anonymously:No

Eligible for Tutor Reassessment:No

Assessment Criteria

The School generic grading criteria and the Learning Outcomes will apply.

Course and Module Catalogue